Products and compatibility
How do I know whether a part fits my bike?
Check the specifications on the product page against your bike or existing component. Important details may include wheel size, axle standard, mounting type, drivetrain speed, dimensions, and manufacturer compatibility. If you are unsure, email support@vallory.us with your bike make, model, year, and photos or markings from the current part.
Do you provide installation advice?
We provide product information where available, but installation requirements vary by bike. For brakes, steering, drivetrain, wheels, and other safety-critical components, use a qualified bicycle mechanic if you are not fully confident in the installation.
Orders and shipping
How can I track my order?
Use the tracking link in your shipping confirmation email or visit our Track Order page. Tracking may take a short time to update after the carrier receives the parcel.
When will my order arrive?
Available delivery options and estimates are shown at checkout. Carrier delays, weather, customs, and address issues can affect the final delivery date.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but we cannot guarantee changes after an order has entered processing or shipped.
Returns
What is your return window?
Eligible items may be returned within 14 days of delivery. Items must meet the conditions in our Refund Policy. Contact us before sending a return so we can provide instructions.
What if my item arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging. We will review the issue and help with the appropriate next step.
Support
How do I contact Vallory?
Email support@vallory.us. Include your order number when asking about an existing order.